The significance of the customer experience has grown. We understand how the customer experience impacts our business. Every service encounter has lasting effects. Everyone wants to get good service for their money. Customers need to feel that they are significant to the companies whose services they use. The customer encounter is not just a cold transaction. It’s more than that. Customers want to feel good and have a positive and emotional experience. Of course, they also want fast and effective results in this hectic world.
We have over 15 people working in project and service management at Attido. Our project managers make sure projects progress with high quality, on time and on budget. Our service managers make sure that customers’ services continue to be developed smoothly.
In both roles, the ability to communicate is paramount. Customer work must run efficiently and communication has to work both ways. In addition to customer work, we also actively develop how we work internally to better support each other and improve the customer experience.